1) Security Deposit
- A refundable $500 security deposit is taken per cart at checkout or pickup.
- Refunded within 5 business days after return, minus any charges (damage, cleaning, late fees).
2) Cancellations & Refunds (before rental start)
- 48+ hours before start: Full refund of rental fee. Deposit released in full.
- 24–48 hours before start: 50% refund of rental fee. Deposit released in full.
- <24 hours / No-show: No refund of rental fee. Deposit released in full if cart was not dispatched.
3) Rescheduling
- One free date change if requested 24+ hours before start (subject to availability).
- Additional changes: $25 admin fee each.
4) Weather Policy
- Rentals proceed in light rain.
- Severe weather (safety advisories, lightning, extreme wind): you may reschedule once for free or receive a 100% credit valid for 12 months.
5) Early Returns
- Returning early does not change the booked rate. No partial refunds once the rental period has started.
6) Late Returns
- $30/hour late fee per cart unless pre-approved in writing.
7) Delivery & Pickup Fees
- Delivery/pickup fees (if selected) are non-refundable once the cart has left our facility.
8) Cleaning
- Excess mud/debris or spills: $50–$150 cleaning fee.
9) Damage, Loss & Keys
- Renter is responsible for all damage, loss, or theft during the rental.
- Missing/damaged keys: $25 replacement.
- Repair costs beyond the deposit will be invoiced; payment due on receipt.
10) Refund Method & Timing
- Approved refunds are issued to the original payment method within 5–10 business days (your bank may take additional time).
11) Force Majeure
- If In2golf must cancel due to events beyond our control (e.g., severe weather, mechanical issues, road closures), you’ll receive a full refund or may reschedule at no cost.
12) How to Request
Email info@in2golf.ca with your order number, name, and request. We’ll confirm within 1 business day.